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Product Support
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Repairs
Certification & qualification
Preventive maintenance & calibration
Applications
FAQ by product groups
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Pipettes
Centrifuges
Mastercycler
epMotion
ULT
CO2 Incubator
Shaker
Photometry
ThermoMixer
Pipettes
How often should pipettes be calibrated?
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What do I need to remember before shipping the pipette?
There may be special customs requirements for electronic pipettes with a rechargeable battery if these are shipped abroad.
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To which address do I send the pipettes for calibration?
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How long does the calibration process take?
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Centrifuges
Why should I have my centrifuge serviced at regular intervals?
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How often does my centrifuge need to be serviced?
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How often does the OQ need to be carried out for a centrifuge?
Eppendorf recommends regular device qualifications depending on the intensity of use, however, they should be carried out at least once a year.
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How can I clean my centrifuges myself?
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Mastercycler
Why should a temperature verification be carried out?
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What does temperature verification mean?
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How can my device be cleaned and which cleaning agents and disinfectants can be used for cleaning and disinfection?
Do not use any aggressive chemicals on the device or its accessories such as strong and weak bases, strong acids, acetone, formaldehyde, halogenated hydrocarbons or phenol. If the device is contaminated with aggressive chemicals, clean it immediately using a mild cleaning agent. Use a lint-free cloth and a mild, soapy laboratory cleaner.
Select disinfection methods that comply with the legal regulations and guidelines for your area of application. If you have any questions in this regard, please contact the local Eppendorf Service Team.
Clean your device at regular intervals.
Please refer to your operating manual for further information - Maintenance chapter.
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epMotion
Why should I have my epMotion serviced at regular intervals?
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How often do dispensing tools need to be calibrated?
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Why can the dispending tool be calibrated without the user unit?
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ULT
How often does my freezer need to be serviced?
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What measures can I take to care for the device?
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How do I defrost my ULT-freezer?
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CO2 Incubator
How often does my incubator need to be serviced?
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What do you need to look out for before carrying out a service?
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How often does the OQ need to be carried out for an incubator?
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How can my incubator be cleaned/ disinfected?
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Which parts of the incubator should be replaced at regular intervals?
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Lab Shakers
Why should I have my Orbital Shaker serviced at regular intervals?
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How often does my orbital shaker need to be serviced?
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Photometry
What is checked by the qualification service and why is it important for a photometer?
For the Eppendorf BioPhotometers, the number of flashes of the xenon lamp is defined and set using a special service filter.
A check of the light path is necessary in order to determine any impurities in the cuvette shaft.
Only through regular calibration can compliance with the manufacturer's specifications be checked and correcting adjustments be made to the instrument if necessary
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ThermoMixer
How often does my ThermoMixer need to be serviced?
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What does the temperature verification include and how often does it need to be carried out?
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How can my device be cleaned and which cleaning agents and disinfectants can be used for cleaning and disinfection of ThermoMixer C, ThermoMixer F and ThermoStat C?
Do not use any aggressive chemicals on the device or its accessories such as strong and weak bases, strong acids, acetone, formaldehyde, halogenated hydrocarbons or phenol. If the device is contaminated with aggressive chemicals, clean it immediately using a mild cleaning agent. Use a lint-free cloth and a mild, soapy laboratory cleaner and distilled water.
Clean the housing and the thermoblock regularly.
Please refer to your operating manual for further information - Maintenance chapter.
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Pipette Calibration Services Germany, Austria and Suisse
Service-Center Hamburg
Tel.: 040 53801-408
Barkhausenweg 1
22339 Hamburg
service-hamburg@eppendorf.de
Eppendorf Vertrieb Deutschland GmbH
Service-Center Berlin
Tel.: 030 678942-73
Magnusstraße 11, 12489 Berlin
service-berlin@eppendorf.de
Eppendorf Vertrieb Deutschland GmbH
Service-Center Wesseling
Tel.: 02232 418-133
Peter-Henlein-Straße 2, 50389 Wesseling-Berzdorf
service-wesseling@eppendorf.de
Eppendorf Vertrieb Deutschland GmbH
Service-Center Heidelberg
Tel.: 06221 43795-08
Mannheimer Straße 1, 69115 Heidelberg
service-heidelberg@eppendorf.de
Eppendorf Vertrieb Deutschland GmbH
Service-Center Penzberg
Tel.: 08856 90160-85
Im Thal 4, 82377 Penzberg
service-penzberg@eppendorf.de
Eppendorf Austria GmbH
Pipettenservice
Tel.: 01 890 13 64-13
Donau-City-Straße 11-13, 3. Stock
1220 Wien
pipettenservice@eppendorf.at
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